FAQS: Frequently asked questions
Frequently asked questions
Where do I put my personalization details?
1. Add the item to your cart.
2. Screen will prompt you with question about engraving
3. Any other notes should be left in the notes section.
4. Click on your cart and check out.
Forgot something? Email Meredith directly with your order number and she will make sure those details are added to your order! firstname.lastname@example.org
Why do you only offer Name and Date Personalization?
Handiwork by Meredith offers endless customization possibilities! For custom engraving orders, contact Meredith directly on her customization page and we are happy to oblige! On our SHOP page, we only offer name and date options in our shop at this time. This is currently in place so we can give complex customization orders the full attention that they deserve! This also allows us to give a package discount on standard name and date orders!
Do you offer a discount on multiple items?
Sometimes, message Meredith about this - it depends on the item.
When will my order ship?
Unless I've stated a different shipping time at the top of my page in a shop banner (usually only during the holidays), I ship ready made orders in 3-5 Business Days. Customization orders may take a few weeks to create and ship. I promise your patience will be rewarded! Please review our Shop Policies page for full shipping and returns information before ordering.
What is your jewelry made of?
Sterling Silver: 18G .925 Sterling Silver Sheet
Copper: 18G Copper Sheet
Paints Used: Liquitex and Plaza Art Supplies Acrylics, Golden Acrylics medium for fabric. -- We use the paints the give us the most flexibility and feel the best to paint with. We used our favorite brands of acrylic paint so that your piece will stay bright and last years of gentle cleaning.
Gift wrapping and packaging
Pendants come in a small jewelry box that is gift-quality! A note to go with your gift is available upon request.
Can you engrave both sides?
Yes, please make sure to specify this at checkout.
How many characters can you fit on one pendant?
We can fit up to 15 characters on each pendant, however the font size and detail will be less as the more characters are added. You will be sent a proof of your font before it is cut so changes can be made if needed. There may be an additional charge for a pendant that exceeds 15 characters.
Do you offer different fonts for your pendants?
To keep things affordable we hand engrave in the font will fit the piece best based on the space provided. This typically is traditional script lettering. See example photos in custom engraving listings. Additional styles upon request and for an additional fee.
What kind of finish are your items?
All of our Copper pendants are a brushed (matte) finish. We find that the copper looks better as a brushed finish as copper is a soft metal and can scratch more easily than harder metals. Sterling Silver pieces are finished to a high polish.
Why aren't your items hallmarked?
We cut our items from large sheets of metal, and it doesn't allow us to add a hallmark to every item. The National Gold and Silver Marketing Act does NOT require precious metals to be marked with quality, but rest assured that our items are held to the highest standard. Our silver is .925 Sterling. Both metals are bought from high quality reputable jewelry suppliers.
What is your return policy?
For full return details, please see our Shop Policies page before placing your order.
To keep your jewelry looking nice longer, please don't wear in the pool, shower, or to bed. If your item does tarnish, we suggest you invest in Simichrome (1 tube will last you a long time!) and a soft cloth (keep the same cloth and don’t wash it… the grimier the better for polishing). For sterling silver, baking soda is a quick fix. For Copper, fresh lemon juice is a great natural way to keep it clean.